All orders placed before 3pm MST are shipped same day.
We use the following carrier to deliver our orders:
When a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 90 days of your purchase.
1. Please email firstname.lastname@example.org to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Vetline Equine, Inc.
425 John Deere Dr.
Fort Collins, CO 80524
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned if they are opened.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Items may be exchanged if unopened, shipping will not be included.